Reliance MacKenzie Plumbing & Heating
4.3/5
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915 Fleury St, Regina SK S4N 4W7
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4.3/5
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    valleryb
    Par

    Bill & Val - Regina Beach

    Firstly, we received a quote for our request for service within 2 hours.Great. Secondly,after booking the service, at our convenience date, the technician, Alex H., arrived on time. Lastly, and most important to us, Alex H. was probably the most competent technician that I have ever met. He performed the service conversion nat.gas furnace to LP and installed a new electric water heater, and provided valuable advice on operation and future service. Yes, I would highly recommend MacKensie P&H.

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    GlendaS456352
    Par

    Very Fast, effici...

    Very Fast, efficient, polite. Didn't leave the job site a mess and made sure all the plumbing worked as it should before they left :) overall: very happy with the job! WELL DONE Keegan and Austin!!

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    angiebalkwill
    Par

    Had excellent ser...

    Had excellent service by Maziar today - on time, efficient, and comprehensive.

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    craters
    Par

    Didn't get the job done

    I have two problems with my air exchanger: excessive noise and an electrical issue. After the first visit by a MacKenzie technician I was told the noise was due to dirty filters (clean filters didn't make a difference) and the electrical issue must be due to a faulty circuit board because "it couldn't be anything else". I was charged for two hours' service. Upon the second visit I was told there's actually nothing that can be done about the noise and that the new circuit board didn't resolve the electrical issue. At least this visit was free, or was it? On the third visit the technician brought an electrician, but after two hours they failed to diagnose the electrical problem (but generously offered to replace the unit for $3,900) Did they track down and bring the air exchanger manual to save themselves time and save me money? No, they elected for trial and error servicing. They said the electrician's portion of the third visit was no charge but still charged me for 4 hours' work for a 2 hour visit. I was told that the extra was for the time it took to reach my house (7 minutes east of the edge of the city) and to pick up parts (they didn't bring any parts to the third visit). Obviously they were trying to recoup the costs of the second "free" service call or of bringing out the electrician.

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