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These guys had to deliver bad news to me. The repairs we worked on didn’t solve the problem and the real problem was much bigger and more costly than I could afford. We walked through solutions together and came up something that was workable. Made a difficult situation manageable.
When you pull in to a business at 2:40 on the Friday afternoon of a long weekend and there customer service is exceptional you know this is exactly how they do business all the time! We were stressed and in a hurry. They said and did all the right things starting with "Not to worry we can help." Followed by "We'll look at it now. If we can fix it we will. If we need more time we will get you another car. Would you like something to drink." We left thrilled with new brake pads and rotors. PERFECT
Service is great. Recently had the brakes done on our second vehicles. No issues at all. The staff is definitely friendlier than the dealership were we bought our car. We'll continue to bring our vehicles here.
Take my car to these guys everytime I have any concerns about my vehicles. From the Shutter I felt in my daily driver, to the horrific squeal on my hunting truck, and all the services and tire exchanges in between. Often, it's in my head. other times, it's a problem I can delay until the next service. A few times, it's been critical. What ever the issue I have, I can be sure, that these professionals will solve my issues quickly, and affordably! Thanks to all the Staff in Whitby!
These guys take customer service to a new level. I've been dealing with AAMCO for years now and trust them to take good care my car, and now both my kids' cars, whenever needed. As a realtor who lives in her vehicle, I can't afford to be without it for long and these guys make sure I am back out on the road as quickly as possibly. They provide fast, knowledgable service at a fair price and I recommend them to all my friends. You guys are top notch!
Whenever I have a car question or issue, I go straight to the Aamaco Whitby team as I trust the advice and recommendations they make without a doubt. I have been using their services exclusively for many years and drive out of my way from Ajax every time I need to. Save yourself the hassle and go to this location as I truly trust them which I cannot say about a lot of mechanics I have gone to in the past. Thanks Aamco Whitby
Both my husband and i have been bringing our vehicles to AAMCO for the last 5 years. A friend of ours recommended we go there and SO GLAD we did! Ian the Service Manager is always helpful and makes sure our cars are safe and well maintained. I just want to thank Ian and the whole crew for a job well done and for always being there for us :):)
If you want to be told you need a new transmission when you don't actually have a problem with your transmission come here. These guys acted nice and courteous they could get my vehicle in right away to get fixed but if I keet driving it it'll cost more to repair. Another shop gave my transmission a clean bill of health, the trans codes were from a different problem. Whether the intentionally lied or just don't know there stuff it's a major problem which almost turned into a 3k problem for me.
Réponse d'entreprise 15 février 2017
Dale, although it hurts to hear that you had a less than favourable experience, I thank you for your valuable feedback. I have poured my heart and soul into this business for the last 15 years. Our goal is to provide top quality workmanship and exceptional customer service to all of our customers. Our team of employees are all trained, highly skilled and most importantly have integrity. Having said that, they are people and people can make mistakes. If we made a mistake, rest assured it was an honest mistake and we would never make a customer pay for our mistake. I have tried to look you up on our customer database but have had no luck. Please call and ask for me anytime at 905 666 4550 as I would love the opportunity to speak with you. Thank you, Joe
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