I always phone for my appointments and I get a time that's convenient to me. I have dropped in when I heard a noise I was worried about. Don takes a quick look and fits you in if it's an emergency. If the repair can wait he will book an appointment for you if he absolutely can't help you right away. I feel like family when I'm there. Did I mention the repair costs are very reasonable. Don won't do any unnecessary work. Great service, friendly staff, and sometimes there are cruellers.