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I am a first-time buyer of a new 2015 Jeep Wrangler. When an unanticipated delay arose in the delivery date for my new vehicle, your Sales Manager, Decio Menezes, quickly took charge of the situation to ensure that I would not be without a vehicle while waiting for my Jeep to arrive. Decio showed his kindness and thoughtfulness by getting me a rental vehicle for the first week, and then by lending me his own Jeep SUV for the remainder of the time. He remained cheerful and helpful throughout my many phone calls seeking updates on when my new vehicle would arrive. I would like to see Decio receive an award for his hard work, kindness, thoughtfulness and the excellent customer service that he provided me.
I seriously urge any of you reading this to not go to this location if you think something is wrong with your car. I had my car looked at by a service tech at the kanata location, they told me my transmission was to blame for my car troubles. Being closer for me, I decided to bring my car here (900 st.laurent) left it overnight and rented a car for the day for the work I do. The the next day they call me and tell me nothing is wrong with your car but your tires and we can sell you some for 600$. I confusingly declined, picked up my car and left. This was on a Friday... The Saturday my car got worse, I brought it back to kanata dodge and they again told me to get it in ASAP. I left and Sunday I found myself stuck on the side of the road with a dead transmission. I drive/drove a 2010 dodge Avenger, under 100,000km. If you want new tires, then have dodge tech's look under your hood! Oh and I have to give one star, it deserves less then 1
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