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DO NOT USE THIS COMPANY. There's a reason why they're so cheap! I recently ordered 36 pt velvet stock and they took 2 of my clients business cards and GLUED THEM TOGETHER. TERRIBLE CUSTOMER SERVICE!
Never use this company!!! They have a book of excuses!!! Due dates are never met. If you want stress in your life use this company.
My Business Cards were all crooked. The Name of my Company was cut off. When I asked them to re-print them, they said Absolutely Not.. As they explained to me, they dont have a Graphic Designer on staf, eventhought their name has "Graphics" in it, and apparently they will print anything they will receive from the client, even if it looks horrible, makes no sence or does not fit on the template... They should change their name to: Boss Logo Sanceless Print I left my Card there to recycle.
Their focus is on anything but the customer
-1 Star HORRIBLE HORRIBLE CUSTOMER SERVICE Don't even bother calling you'll sit on hold forever.
Never count on these people if you have job with a dead line. Never ever!!!
Boss Logo takes the cake on bad reviews, and for good reasons, chronic voicemail, one hour wait times on hold, crooked rounded corners, spot uv mistakes. Anything more than your cheap business or postcards (without options), and your asking for misery. This is a fast food joint, forget complaining or asking for a glass of water, you pay first and if you're not happy don't come back. Even Payal no longer works on their site...I wonder why?
I haven't seen worse customer service than Boss Logo in my whole career. Been using them for few years now and what's really saving them is good prices. But when you offset that with your client asking for discount or not wanting to pay because their job is couple of WEEKS LATE, you realize you can print elsewhere and be just fine. This will be the last time we use this company. Great job Mr.Sunak. Your CSR department is an absolute joke!
I have been a customer with Boss Logo for over 10 years now. Lately I have been extremely frustrated with their service, quality and attention to detail. My 16pt stock doesn't feel like what it did several years ago - it feels more like 10pt at best. The cards aren't cut straight - not sure how that's possible. My one week turn around is more like a 3 week turn around. My waiting on the phone for answers us up to 30 minutes now with different answers everytime I call. Get Your Act Together.
Worst customer service of all time! Rates are really low but the complete lack of accountability is NOT worth anyone's time. They do NOT know their own products, when you don't get what you ordered, they tell you that YOU are wrong. I've had one specialty product reprinted four times and we've given up, it keeps coming to us wrong, they tell us there's nothing wrong with it, and it's takes days before anyone responds, and in the end, they choose to ignore the issue and blame the customer. WORST! You may have a generally good experience with orders here and there but you judge a company by how they deal with issues. BOSS Logo does NOT deal with issues.
Fool me twice shame on me. We ordered post cards for and ad campaign and they did not arrive on time; someone "lost" them. The second order was for business cards, something less time sensitive, 2 times they arrived with the wrong artwork. we are now waiting for the 3rd batch. We foolishly decided to give them a chance to do the 2nd postcard campaign. They were supposed to arrive 2 days ago. We can never speak to anyone on the phone and when we do, they again tell us a false date. The price may be good, but don't count on a real date at all. Be sure you have no plans for at least 3 moths to receive your goods. AND the insult to injury is you must pay upfront. It's too bad because the concept is good.
There service were very good. However about last 6 months the products and services got was very unfortunate. I lost couple of customer because of there faulty printing delivery. Just yesterday I had picked up 2 orders and both are faulty. Delayed delivery (one order i got almost after 5 days ), different paper quality (12 pt instead of 14, soft instead of hard), and poor colour (lot of noises, and spots from roller, faded colour ) made me very upset. And when the customer service did not care about my concern finally I am quitting Boss Logo. Enough is enough. Thanks boss logo for providing me services for 6 years and not caring my concern for last couple of months. I hope they will be improving their service soon. Otherwise they will loose more customer like me. Best of luck Boss...
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