Very busy, New Year's Eve. Everybody was happy with their meal except for myself as my lobster tails were very undercooked, but, I did not return them as service was very slow due to the volume. This was the first time that I was disappointed in my meal and I feel that it was due to the fact that it was so busy and they weren't prepared. Entertainment was great. Waiter was very impatient and at times rude, however, this wasn't the first time that I experienced this with that waiter.
The food is very good but the service very poor...
The food is very good but the service very poor. Our entree took over an hour to come after ordering. and when my prime rib did come, it was the end cut. The manager camed to the table upon request, and all he had to say was sorry we are very busy.
Yes I agree the food is very good. However the service we received was very slow. Our waitress did not get our order correct. It took 45min to receive our entrees after ordering. When we expressed our disappointment and asked for a manager, the manager simply said "Sorry... we are busy... it's a Saturday night... every resturant is like that".
Even though their food is good, we along with our friends may not go back unless a huge improvement is made with the service and management.