The lady who works here was very rude. She told me that my passport picture with a gray shirt would get rejected. When I pointed out that in the sample passport picture a guy is wearing a white shirt. She snubbed back at me and said we know all about their guidelines. What she did not mention is the dirty wall and the use of camera flash. After taking pictures, she altered the pictures. On the passport application, it clearly states that the pictures cannot be altered. Yet they alter pictures.