Certas Home And Auto Insurance Co

This insurance company is reporting an accident claim on my vehicle under a PREVIOUS OWNER!!!!! I never had auto insurance with them and I bought my car brand NEW 9 months ago. Called them many times and they said they don't have any managers I could speak with or a fraud investigation team..... finally got a hold of the underwriting team I think, they said they will be calling back but never did. And they are unable to search for this claim but I have documents that they have confirmed this

After Certas bought the auto portion of State Farm my rates skyrocketed so in June I cancelled all my policies. They continued to take funds from my bank for four months with no policy in effect. I contacted my State Farm agent and the deductions stopped however to date there seems to be no response to efforts to recover over $600 taken after the policy cancellations.

Cancelled my tenant insurance in May as I had moved out of the house. I was told that it had been cancelled, was thanked for my business, and I hung up. 2 months later I find out that they continued to charge me monthly after telling me my policy had been cancelled. Now I've been trying for hours to no avail to get ahold of someone who can help me. Would strongly recommend taking your business elsewhere.

After 20 years of paying my car insurance every 6 months directly from my bank account (and never missing a payment) after Certas bought State Farm my only option now is pay in full or provide 2 post dated checks. No one can tell me why paying direct from my bank account every 6 months is any different from giving post dated checks. You need to seriously consider changing your policies on this or risk losing many customers.