MAHALO VETERINARY HOSPITAL

In the two times I dealt with this vet they wanted to RIP me off with a 100$ emergency fee on top of the 90$ examination fee. The first time I was completely unaware of this, until they has already taken my animal in. The second time they said it was a possibility I might get charged the 100$ emergency fee. When asking for an exact answer I was told I would be charged it as the reptile vet works on their own hours and was only around today so it was considered an emergency. Do not recomend.

This Vet offers a VERY unique, and FAR superior experience. I am owned by senior 11 dogs, most with special needs; including 11 dentals in the past ten months. They have windows in every exam room so you can sit outside, on the phone while they examine and deal with your pet, unheard of with Covid. Consults are a minimum of 15 minutes; they take the time to actually get a proper history, and give you a complete explanation. They are open until 9pm, and do their own emerg/afterhours service.

This vet read my dog’s blood test results incorrectly and when I received the paperwork and emailed and phoned to question her I received no response. After a month I received a phone call and she still was reading the wrong results until I questioned what I had on paper. Then she apologized in a round about way by blaming her staff

We highly recommend Mahalo Veterinary Hospital. We have never experienced such a high level of compassion and care anywhere. Dr. Myriam, Chris and staff went above and beyond to help us with our very ill little dog, they stayed late past regular hours to make sure that she received the care that was needed. Thank you so much for the wonderful care and compassion you provided. Words cannot express our gratitude.

The most friendly, knowledgeable, helpful and caring veterinary hospital. So grateful to have them here in Nanaimo. Have take my (3) dogs in at different times for different reasons. They are amazing and the care is exceptional. Would highly recommend them.