Their tuning specialist is friendly and experienced, but they are very expensive compared to tuning shops in Vancouver for example. Their receptionist is friendly and helpful when you are on site. However the customer service via email and phone is TERRIBLE, the worst customer service I have EVER HAD and they are often unable to hold to their word. The receptionist has excuses coming out of her nose and usually wont answer calls or reply to messages or email. I will never go back to them.