For 2 years they cut my Yorkie hair perfect leaving his ears long and beautiful. Today theyou decided to cut them off and leave them butchered looking. They blamed me for not reminding them when they ask me the usual. Why ask the usual if you can't remember or its it written down. I'm so very disappointed I even tipped them and asked for my money back and they refused. I have pictures if anyone wants to see I'm about to plaster then on social media. I don't think it was worth keeping my money