They didn't seem to like animals. The vet continually referred to my cat as it, not she. They told us we couldn't be with her when they did a minor procedure, but three minutes later called us in as she got away from them. There are no doors on the rooms, so she ran into the dog kennels, terrified. They told us to get her out, as the didn't want her jumping up into the exposed tiles and getting into the ceiling! They weren't good at communicating the process of what they weer doing.