Terrible Customer Service
Went to this IKEA looking for some bedding with some family, and we found a beautiful limited edition display collection. Wanting to know where we could find all the pieces to the set, we asked one of the IKEA workers for assistance, who I may add had a very heavy accent. Not understanding what exactly we were asking about, she told us to go look at the duvets by ourselves because she was too busy. After looking in the section and not finding what we were looking for, we then waited as she helped 3 other clients that came during the time we were trying to again ask for help. Finally after waiting she listened to us, only to interrupt us when her phone rang. Rather than asking the person on the phone to hold, she proceeded to tell us to stand there and wait because she 'couldn't deal with both of us at the same time,' after which she disappeared off into the store. Finally she returned and still did not understand what we were asking for. Rather then trying to understand she rolled her eyes and shook her head at us, at which time we were interrupted by yet another client. When we tried to report this to the manager, we were told that it was because it was the end of the day and, 'you know how it is.' Yes, right after we spent over $200 at their store.. We had taken a display pillow from the set since we could not find the pillow cover in the merchandise area, so the manager went to get us the actual pillowcase.. she brought us a different colour of pillowcase then what we had asked her for. I knew the colour wasn't right, but it wasn't until I got home that I realized that I was right-- it was a different colour of pillowcase. Thanks manager. You were helpful :/ Basically.. terrible customer service.. absolutely horrific. I will DEFINITELY avoid this IKEAS from now on.. even if I have to drive to Red Deer.
