UPS Customer Centres

I have been trying to get a package delivered since mid September, was told since there was funds due on delivery they could not deliver and I would have to pay with credit card over the phone, which I did, and was told then that I would receive my package within two business days, I have tracked my parcel within the last 10 minutes and it is STILL in the warehouse somewhere in Dartmouth...NOT happy here!!!

Very very poor customer service. Apparently their front desk person invents her own policies despite the written one being less than a foot in front of her own nose. Useless

Horrible service. What kind of business limits pick up to two 2-hr windows

Sent live lobsters to Calgary for overnight express. Driver picked up parcel on Friday morning. She had no bill of lading or any paperwork with her and told me that I would get a call from UPS that same day to take my payment info. No person called and we tracks package to Calgary Saturday morning but it was not delivered. Tuesday morning I called UPS and was told they were delivering today . 3 days the "live lobsters sat in some depot in Calgary. $ 350.00 worth of fresh live lobsters dead .