We had a very good experience from The Brick at the St James today. Sales consultant Riza and manager Sachin were very helpful. Appreciated the great support.
Absolutely horrible mattress warranty service. So complicated to make a claim online. Repeated demands for more measurements etc. so they could refuse claim. Entire pillowtop shifted after 8 months causing sidewalls to collapse. But damage not bad enough for warranty. DO NOT BUY A MATTRESS FROM THE BRICK.
Melvin that works at The Brick Warehouse is excellent. We had an item that wouldn’t fit in our car and he was clever enough to figure out how to make it work. This is the second time we’ve dealt with him at The Brick Warehouse and he provided excellent service once again!