Ordered flower arrangement for a very special birthday, roses died 3 days later, when I called Ciano the person there was very defensive and said he didnt know what was done with the flowers during that time, really?!! This is not the first time I have ordered flowers they should not die 3 days later. He said there was nothing he could do, what kind of customer service is this? The flowers were not fresh and the arrangement did not meet the price I paid. Very very disappointed.