The food is great, but the employees are rude on the phone & complained about being overworked. Delivery charge is expensive. You can pick-up for $14 but the same pizza delivered is $17.25 + $3 delivery + $1 for debit/credit and a tip. Customer is subsidizing the $8 delivery service fee; Mike absorbs $1.75 of the cost and the rest of the fee goes to the customer. Told it was due to min wage increase. Ordered from the competition and paid $3 delivery, no debit fee and got 2 pizzas for the same