Georgetown Toyota

Georgetown Toyota has a great team, very friendly and will do the best they can do for their customers.

I have been going there for the past 10 years. I love the service and the coffee. They always asked before doing anything and sometimes I approved and sometimes I did not. They did only what I asked. I love driving into the warm service area.

Lack of Integrity! Very Poor Service

Feb 27 took vehicle to Georgetown Toyota for deflating right rear tire. Vehicle shimmering & engine light come on. My wife discussed issues with Tammy who informed may need diagnostics due to engine light. Understanding that diagnostics would run after tire checked & only if necessary. However, before checking the tire, they ran the diagnostics. When I arrived, I spoke to the receptionist, Tammy who said technician stared running diagnostics. I asked her to stop but was told couldn't. Waited for them to finish, was told tire issue resolved by adding air/hydrogen....paid $109 diagnostic fee, which they claimed was due to an engine misfire. Day later SUV started shimmer & tire light on again.. same tire deflated again. Returned to GT Toyota. Informed they checked only spare tire.... demanded refund for the $109 diagnostic charge. Tammy returned explained a nail stuck in side wall of same tire. She said could not issue a refund and return Monday to speak to manager. Kevin Wood, the President of the dealership introduced himself. Insisted that 'possibly' that nail embedded in the same tire after it left the dealership less than 48h.Promised a refund, shook my hand & replacement tire ordered less the $50 balancing fee. GT Toyota called March 4 with ordered tire - said would call back planned to take the vehicle to my mechanic. Wife called March 7 about refund & was told by Tammy, intention was to take the 'refund' off the cost of tire. Told speak to Kevin & would need the credit card for refund or they could send a cheque. To date we have not been contacted by Kevin, no refund issued nor an apology.