Extremely rude customer service
Had a terrible experience here! Pre-registered online/completed waiver ahead of my first class. Took a wrong turn on the way to the class and walked in to the studio at 7:48, 3 minutes after the start time. I politely apologized for my lateness and explained what had happened. The owner rudely informed me that I would not be allowed to join my friend in class as I would disturb the whole class by simply walking in and unrolling my mat in the corner, would not deal with him again for any reason.
Réponse d'entreprise 8 novembre 2016
We appreciate your feedback. Our members have been clear that they do not like it when we allow people into the classes late. As an instructor, when a student walks in late, it throws off our train of thought, and can be a distraction. This is why we have posted above our schedule: Please arrive 10-15 minutes before class. Class starts at the time listed, latecomers will not be permitted in. if a student is running behind and calls us, we will post pone starting.