Family, including myself, have been ordering from Hanamo for years. However, ordered a funeral arrangement for my cousin. It was the worst and saddest looking arrangement. Extremely poorly arranged and old flowers. Extremely embarrassing! Spoke to the owner and he said, "Yes, I noticed how bad it was, when I was making the delivery". I asked him why and he said, "Yes, it was a bad arrangement, but too late to make changes". I asked for my money back and he walked away.