Workers dont remove their garbage, generally poor attention to detail as we had to point out obvious issues. Tiler was fantastic. All that said bathroom looks good but would not recommend or use again.
After looking at the work we needed, Freys plumber said he would send me estimates and prices in a couple days. 2 weeks passed and nothing. Plumber does not return emails or phone calls. So no, I am not impressed.
Had an issue with my toilet a few months ago…it was clogged and there was a bit of backflow…it was not pretty. We tried fixing it ourselves, which made it worse. I called Freys and they had someone at my door within an hour. The service guy was very polite, clean and professional. Really appreciated how considerate he was of my home and he had our toilet fixed very quickly - total lifesaver.
My wife and I have been using Frey's for several years. We first hired them because of a leak with hot water tank. Since then they've installed our water softener and we used them to renovate our ensuite and guest bathrooms, both of which turned out amazing.
They always make us feel comfortable beforehand, answer our questions, are prompt and professional. Prices are very reasonable too. I wish all the tradespeople I've dealt with over the years were like them.
My brother-in-law recommended Frey's to do a fairly large bathroom renovation. My wife and I went to the showroom, spoke to Barb Frey about what we wanted and she gave a bunch of ideas. About a week later the installers showed up and started work. The workers were friendly, on-time, and very professional.
A few days later we had an amazing new bathroom. My wife and I couldn't be happier. Frey's produced top-notch work and were very affordable!